Lead adult care worker

Knowledge

K1: Their job roles and other worker roles relevant to the context of the service in which they are working. This could include supporting with social activities, monitoring health, assisting with eating, mobility and personal care Back to Duty

K2: Both their own and other workers professional boundaries and limits training and expertise Back to Duty

K3: Relevant statutory Standards and Codes of Practice for their role Back to Duty

K4: What the ‘Duty of Care’ is in practice Back to Duty

K5: How to create and develop a care plan based on the person’s preferences in the way they want to be supported Back to Duty

K6: How to monitor, plan, review a care plan in response to changing physical, social, and emotional needs of individuals Back to Duty

K7: How to lead and support others to ensure compliance with regulations and organisational policies and procedures Back to Duty

K8: How to ensure that dignity is at the centre of all work with individuals and their support circles Back to Duty

K9: The importance of respecting diversity, the principles of inclusion and treating everyone fairly Back to Duty

K10: The barriers to communication and be able to both identify, and determine, the best solutions to achieve success when communicating with the individual they are supporting Back to Duty

K11: How to communicate clearly both verbally and non-verbally and able to influence others to maximise the quality of interaction Back to Duty

K12: The role of advocates and when they might be involved Back to Duty

K13: Their own, and other workers’ responsibilities for ensuring confidential information is kept safe Back to Duty

K14: What abuse is and what to do when they have concerns someone is being abused Back to Duty

K15: The national and local strategies for safeguarding and protection from abuse Back to Duty

K16: What to do when receiving comments and complaints ensuring appropriate and timely actions takes place Back to Duty

K17: How to recognise and prevent unsafe practices in the workplace Back to Duty

K18: The importance and process of whistleblowing, being able to facilitate timely intervention Back to Duty

K19: How to address and resolve any dilemmas they may face between a person’s rights and their safety Back to Duty

K20: The health and safety responsibilities of self, employer and workers Back to Duty

K21: How to keep safe in the work environment Back to Duty

K22: What to do when there is an accident or sudden illness and take appropriate action Back to Duty

K23: What to do with hazardous substances Back to Duty

K24: How to promote fire safety and how to support others to so Back to Duty

K25: How to reduce the spread of infection and support others in infection prevention and control Back to Duty

K26: How to use and promote with others where relevant, risk assessments to enable a person centred approach to delivering care Back to Duty

K27: What a professional relationship is with the person being supported and colleagues Back to Duty

K28: How to work with other people and organisations in the interest of the person being supported Back to Duty

K29: How to be actively involved in their own personal development plan and, where appropriate, other worker’s personal development plans Back to Duty

K30: How to demonstrate the importance of excellent core skills in writing, numbers and information technology Back to Duty

K31: How to develop and sustain a positive attitude and address signs and symptoms of stress in self and other colleagues Back to Duty

K32: How to carry out research relevant to individuals’ support needs and share with others Back to Duty

K33: How to access and apply good practice relating to their role Back to Duty

K34: How to access and apply specialist knowledge when needed to support performance in the job role Back to Duty

Skills

S1: Support individuals they are working with according to their personal care/support plan Back to Duty

S2: Take the initiative when working outside normal duties and responsibilities Back to Duty

S3: Recognise and access help when not confident or skilled in any aspect of the role that they are undertaking Back to Duty

S4: Implement/facilitate the specialist assessment of social, physical, emotional and spiritual needs of individuals with cognitive, sensory and physical impairments Back to Duty

S5: Contribute to the development and ongoing review of care/support plans for the individuals they support Back to Duty

S6: Provide individuals with information to enable them to exercise choice on how they are supported Back to Duty

S7: Encourage individuals to actively participate in the way their care and support is delivered Back to Duty

S8: Ensure that individuals know what they are agreeing to regarding the way in which they are supported Back to Duty

S9: Lead and support colleagues to understand how to establish informed consent when providing care and support Back to Duty

S10: Guide, mentor and contribute to the development of colleagues in the execution of their duties and responsibilities Back to Duty

S11: Demonstrate dignity in their working role with individuals they support, their families, carers and other professionals Back to Duty

S12: Support others to understand the importance of equality, diversity and inclusion in social care Back to Duty

S13: Exhibit empathy for individuals they support, i.e. understanding and compassion Back to Duty

S14: Exhibit courage in supporting individuals in ways that may challenge their own cultural and belief systems Back to Duty

S15: Demonstrate and promote to other workers excellent communication skills including confirmation of understanding to individuals, their families, carers and professionals Back to Duty

S16: Use and facilitate methods of communication preferred by the individual they support according to the individual’s language, cultural and sensory needs, wishes and preferences Back to Duty

S17: Take the initiative and reduce environmental barriers to communication Back to Duty

S18: Demonstrate and ensure that records and reports are written clearly and concisely Back to Duty

S19: Lead and support others to keep information safe, preserve confidentiality in accordance with agreed ways of working Back to Duty

S20: Support others, to recognise and respond to potential signs of abuse according to agreed ways of working Back to Duty

S21: Work in partnership with external agencies to respond to concerns of abuse Back to Duty

S22: Lead and support others to address conflicts or dilemmas that may arise between an individual’s rights and duty of care Back to Duty

S23: Recognise, report, respond to and record unsafe practices and encourage others to do so Back to Duty

S24: Lead and mentor others where appropriate to promote the wellbeing of the individuals they support Back to Duty

S25: Demonstrate the management of the reduction of infection, including use of best practice in hand hygiene Back to Duty

S26: Promote healthy eating and wellbeing by supporting individuals to have access to fluids, food and nutrition Back to Duty

S27: Carry out fire safety procedures and manage others to do so Back to Duty

S28: Develop risk assessments and use in a person centred way to support individuals safely including moving and assisting people and objects Back to Duty

S29: Manage, monitor, report and respond to changes in the health and wellbeing of the individuals they support Back to Duty

S30: Take the initiative to identify and form professional relationships with other people and organisations Back to Duty

S31: Demonstrate, manage and support self and others to work within safe, clear professional boundaries Back to Duty

S32: Take the initiative to evaluate and improve own skills and knowledge through reflective practice, supervision, feedback and learning opportunities Back to Duty

S33: Demonstrate continuous professional development Back to Duty

S34: Carry out research relevant to individuals’ support needs and share with others Back to Duty

S35: Demonstrate where necessary mentoring and supervision to others in the workplace Back to Duty

S36: Demonstrate good team/partnership working skills Back to Duty

S37: Demonstrate their contribution to robust recruitment and induction processes Back to Duty

Behaviours

B1: Care – is caring consistently and enough about individuals to make a positive difference to their lives Back to Duty

B2: Compassion – is delivering care and support with kindness, consideration, dignity, empathy and respect Back to Duty

B3: Courage – is doing the right thing for people and speaking up if the individual they support is at risk Back to Duty

B4: Communication – good communication is central to successful caring relationships and effective team working Back to Duty

B5: Competence – is applying knowledge and skills to provide high quality care and support Back to Duty

B6: Commitment – to improving the experience of people who need care and support ensuring it is person centred Back to Duty