Engineering technician - Technical Support Technician

Knowledge

K1: understanding the importance of complying with statutory, quality, organisational and health and safety regulations Back to Duty

K2: understanding of general engineering/manufacturing mathematical and scientific principles, methods, techniques, graphical expressions, symbols formulae and calculations used by engineering technicians Back to Duty

K3: understanding the structure, properties and characteristics of common materials used in the sector Back to Duty

K4: understanding the typical problems that may arise within their normal work activities/environment Back to Duty

K5: understanding approved diagnostic methods and techniques used to help solve engineering/manufacturing problems Back to Duty

K6: understanding the importance of only using current approved processes, procedures, documentation and the potential implications for the organisation if this is not adhered to Back to Duty

K7: understanding and interpreting relevant engineering/manufacturing data and documentation in order to complete their job role Back to Duty

K8: understanding the different roles and functions in the organisation and how they interact. Back to Duty

K9: understanding why it is important for an organisation to continually review their processes and procedures Back to Duty

K60: understand mathematical techniques, formula and calculations used in a technical support environment Back to Duty

K61: understand the methods and techniques used to evaluate technical data and documentation Back to Duty

K62: understand how to identify that the data and documentation being used is current and up to date Back to Duty

K63: understand the procedure to be used for making changes to issued documentation Back to Duty

K64: understand where and how to source other areas of technical expertise/information to help solve technical problems Back to Duty

K65: understand the requirements of the customer (internal/external) and support using the appropriate tools, equipment and processes Back to Duty

Skills

S1: obtaining, checking and using the appropriate documentation (such as job instructions, drawings, quality control documentation) Back to Duty

S2: working safely at all times, complying with health, safety and environmental legislation, regulations and organisational requirements planning and where applicable obtaining all the resources required to undertake the work activity Back to Duty

S3: undertaking the work activity using the correct processes, procedures and equipment Back to Duty

S4: carrying out the required checks (such as quality, compliance or testing) using the correct procedures, processes and/or equipment Back to Duty

S5: dealing promptly and effectively with engineering/manufacturing problems within the limits of their responsibility using approved diagnostic methods and techniques and report those which cannot be resolved to the appropriate personnel Back to Duty

S6: completing any required documentation using the defined recording systems at the appropriate stages of the work activity Back to Duty

S7: restoring the work area on completion of the activity and where applicable return any resources and consumables to the appropriate location Back to Duty

S101: produce technical documentation that contains all the relevant and necessary data and information required for the technical support activity being carried out Back to Duty

S102: present the technical documentation in the required format ensure that codes, symbols and other references used in the technical documentation follows agreed uk/international conventions Back to Duty

S104: make any changes/amendments to the technical documentation using agreed quality Back to Duty

S105: assurance control procedures Back to Duty

S106: develop effective business and/or customer relationships Back to Duty

S107: provide technical advice and guidance to others Back to Duty

S108: contribute to the business by identifying possible opportunities for improving working practices, processes and/or procedures Back to Duty

S109: produce engineering/manufacturing production plans Back to Duty

S110: obtain resources for engineering/manufacturing activities Back to Duty

S111: provide technical support services on products or services to internal and/or external customers Back to Duty

S112: obtain and control materials used in engineering/manufacturing environments implement quality control/assurance systems and procedures in an engineering/manufacturing environment Back to Duty

S113: produce documentation to supply or procure goods or services Back to Duty

S114: produce off line programs for computer numerical controlled machines Back to Duty

S115: produce programs for scanning/digitizing or co-ordinate measuring machines Back to Duty

S116: produce programs for programmable logic control equipment Back to Duty

S117: produce programs for industrial robot applications Back to Duty

S118: produce engineering software tools/programs for analysis, quality, configuration management, safety assessments, system security applications Back to Duty

S119: produce engineering drawings/models using computer aided design techniques (such as mechanical, electrical, fabrication, fluid power, integrated systems or services) Back to Duty

S120: undertake complex fault diagnostic and/or condition monitoring activities on equipment, plant or services Back to Duty

S121: carry out inspection activities on equipment/components/systems (such as mechanical, electrical, electronic, welded and fabricated. Back to Duty

S122: check and calibrate control and test equipment used in an engineering and/or manufacturing environment Back to Duty

Behaviours

B1: Personal responsibility, resilience and ethics. Comply with health and safety guidance and procedures, be disciplined and have a responsible approach to risk, work diligently at all times, accept responsibility for managing time and workload and stay motivated and committed when facing challenges. Comply with any organisational policies/codes of conduct in relation to ethical compliance Back to Duty

B2: Work effectively in teams. Integrate with the team, support other people, consider implications of their actions on other people and the business Back to Duty

B3: Effective communication and interpersonal skills. open and honest communicator, communicating clearly using appropriate methods, listening to others and have a positive and respectful attitude Back to Duty

B4: Focus on quality and problem solving. Follow instructions and guidance, demonstrates attention to detail, follow a logical approach to problem solving and seek opportunities to improve quality, speed and efficiency Back to Duty

B5: Continuous personal development. Reflect on skills, knowledge and behaviours and seeks opportunities to develop, adapt to different situations, environments or technologies and have a positive attitude to feedback and advice Back to Duty