{ "templateType": "Occupational Standard", "shortAssessment": false, "larsCode": 104, "referenceNumber": "ST0385", "learningAimClassCode": "", "title": "Operations manager", "status": "Approved for delivery", "approvedForDeliveryPausedStarts": false, "url": "https://skillsengland.education.gov.uk/api/apprenticeshipstandards/ST0385", "qualificationStandardUrl": null, "versionNumber": "1.4", "change": "End point assessment revised", "changedDate": "2026-09-04T00:00:00", "earliestStartDate": "2024-09-25T00:00:00", "latestStartDate": null, "latestEndDate": null, "overviewOfRole": "Managing teams and projects in line with a private, public, or voluntary organisation's operational or departmental strategy.", "level": 5, "ePALength": 5, "typicalDuration": 24, "minimumHoursForCompliance": "418", "maxFunding": 9000, "maxFundingAdditionalInformation": "", "route": "Business and administration", "keywords": [ "projects", "private", "public", "organisations", "departmental strategy", "operations manager" ], "jobRoles": [ "Area manager", "Department manager", "General manager", "Operations manager", "Regional manager", "Specialist manager" ], "entryRequirements": "", "assessmentPlanUrl": "https://skillsengland.education.gov.uk/apprenticeships/st0385-v1-4?view=epa", "ssa1": "15 Business, Administration, Finance and Law", "ssa2": "15.3 Business management", "version": "1.4", "standardInformation": "<h3><strong>O</strong><strong>ccupation</strong></h3>\n<p>An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers.</p>\n<h3>Typical job titles:</h3>\n<p>Typical job titles: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers&nbsp;</p>\n<h3><strong>Entr</strong><strong>y requirements</strong></h3>\n<p>The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.</p>\n<h3><strong>Re</strong><strong>quir</strong><strong>eme</strong><strong>nt</strong><strong>s: knowledge, skills and behaviours</strong></h3>\n<table border="0" style="width: 764px;">\n<tbody>\n<tr>\n<th width="117" style="width: 198px;">\n<p><strong>Kno</strong><strong>w</strong><strong>l</strong><strong>e</strong><strong>d</strong><strong>g</strong><strong>e</strong></p>\n</th>\n<th width="583" style="width: 566px;">\n<p><strong>Wh</strong><strong>a</strong><strong>t is required </strong>(through formal learning and applied according to business environment)</p>\n</th>\n</tr>\n<tr>\n<td colspan="2" width="700" style="width: 764px;">\n<p><strong>Or</strong><strong>ga</strong><strong>ni</strong><strong>sational performance – delivering results</strong></p>\n</td>\n</tr>\n<tr>\n<td width="117" style="width: 198px;">\n<p>Operational management</p>\n</td>\n<td width="583" style="width: 566px;">\n<p>Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT), and approaches to continuous improvement. Understand operational business planning techniques, including how to manage resources, development of sales and marketing plans, setting targets and monitoring performance. Knowledge of management systems, processes and contingency planning. Understand how to initiate and manage change by identifying barriers and know how to overcome them. Understand data security and management, and the effective use of technology in an organisation.</p>\n</td>\n</tr>\n<tr>\n<td width="117" style="width: 198px;">\n<p>Project management</p>\n</td>\n<td width="583" style="width: 566px;">\n<p>Know how to set up and manage a project using relevant tools and techniques, and understand process management. Understand approaches to risk management.</p>\n</td>\n</tr>\n<tr>\n<td width="117" style="width: 198px;">\n<p>Finance</p>\n</td>\n<td width="583" style="width: 566px;">\n<p>Understand business finance: how to manage budgets, and financial forecasting.</p>\n</td>\n</tr>\n<tr>\n<td colspan="2" width="700" style="width: 764px;">\n<p><strong>Int</strong><strong>e</strong><strong>rp</strong><strong>e</strong><strong>r</strong><strong>sonal excellence – managing people and developing relationships</strong></p>\n</td>\n</tr>\n<tr>\n<td width="117" style="width: 198px;">\n<p>Leading people</p>\n</td>\n<td width="583" style="width: 566px;">\n<p>Understand different leadership styles, how to lead multiple and remote teams and manage team leaders. Know how to motivate and improve performance, supporting people using coaching and mentoring approaches. Understand organisational cultures and diversity and their impact on leading and managing change. Know how to delegate effectively.</p>\n</td>\n</tr>\n<tr>\n<td width="117" style="width: 198px;">\n<p>Managing people</p>\n</td>\n<td width="583" style="width: 566px;">\n<p>Know how to manage multiple teams, and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people.</p>\n</td>\n</tr>\n<tr>\n<td width="117" style="width: 198px;">\n<p>Building relationships</p>\n</td>\n<td width="583" style="width: 566px;">\n<p>Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking. Knowledge of collaborative working techniques to enable delivery through others and how to share best practice. Know how to manage conflict at all levels.</p>\n</td>\n</tr>\n<tr>\n<td width="117" style="width: 198px;">\n<p>Communication</p>\n</td>\n<td width="583" style="width: 566px;">\n<p>Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately.</p>\n</td>\n</tr>\n<tr>\n<td colspan="2" width="700" style="width: 764px;">\n<p><strong>Pe</strong><strong>r</strong><strong>sonal effectiveness – managing self</strong></p>\n</td>\n</tr>\n<tr>\n<td width="117" style="width: 198px;">\n<p>Self awareness</p>\n</td>\n<td width="583" style="width: 566px;">\n<p>Understand own impact and emotional intelligence. Understand different and learning and behaviour styles.</p>\n</td>\n</tr>\n<tr>\n<td width="117" style="width: 198px;">\n<p>Management of self</p>\n</td>\n<td width="583" style="width: 566px;">\n<p>Understand time management techniques and tools, and how to prioritise activities and the use of different approaches to planning, including managing multiple tasks.</p>\n</td>\n</tr>\n<tr>\n<td width="117" style="width: 198px;">\n<p>Decision making</p>\n</td>\n<td width="583" style="width: 566px;">\n<p>Understand problem solving and decision making techniques, including data analysis.</p>\n<p>Understand organisational values and ethics and their impact on decision making.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<table border="0" style="width: 776px;">\n<tbody>\n<tr>\n<th width="117" style="width: 200px;">\n<p><strong>S</strong><strong>kills</strong></p>\n</th>\n<th width="583" style="width: 576px;">\n<p><strong>Wh</strong><strong>a</strong><strong>t is required </strong>(acquired and demonstrated through continuous professional development)</p>\n</th>\n</tr>\n<tr>\n<td colspan="2" width="700" style="width: 776px;">\n<p><strong>Or</strong><strong>ga</strong><strong>ni</strong><strong>sational performance – delivering results</strong></p>\n</td>\n</tr>\n<tr>\n<td width="117" style="width: 200px;">\n<p>Operational management</p>\n</td>\n<td width="583" style="width: 576px;">\n<p>Able to input into strategic planning and create plans in line with organisational objectives.</p>\n<p>Support, manage and communicate change by identifying barriers and overcoming them. Demonstrate commercial awareness, and able to identify and shape new opportunities. Creation and delivery of operational plans, including setting KPIs, monitoring performance against plans. Producing reports, providing management information based on the collation, analysis and interpretation of data.</p>\n</td>\n</tr>\n<tr>\n<td width="117" style="width: 200px;">\n<p>Project management</p>\n</td>\n<td width="583" style="width: 576px;">\n<p>Plan, organise and manage resources to deliver required outcomes. Monitor progress, and identify risk and their mitigation. Able to use relevant project management tools.</p>\n</td>\n</tr>\n<tr>\n<td width="117" style="width: 200px;">\n<p>Finance</p>\n</td>\n<td width="583" style="width: 576px;">\n<p>Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach and recommendations accordingly.</p>\n</td>\n</tr>\n<tr>\n<td colspan="2" width="700" style="width: 776px;">\n<p><strong>Int</strong><strong>e</strong><strong>rp</strong><strong>e</strong><strong>r</strong><strong>sonal excellence – managing people and developing relationships</strong></p>\n</td>\n</tr>\n<tr>\n<td width="117" style="width: 200px;">\n<p>Leading people</p>\n</td>\n<td width="583" style="width: 576px;">\n<p>Able to communicate organisational vision and goals and how these to apply to teams.</p>\n<p>Support development through coaching and mentoring, and enable and support high performance working. Able to support the management of change within the organisation.</p>\n</td>\n</tr>\n<tr>\n<td width="117" style="width: 200px;">\n<p>Managing people</p>\n</td>\n<td width="583" style="width: 576px;">\n<p>Able to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace. Able to delegate and enable delivery though others.</p>\n</td>\n</tr>\n<tr>\n<td width="117" style="width: 200px;">\n<p>Building relationships</p>\n</td>\n<td width="583" style="width: 576px;">\n<p>Able to build trust, and use effective negotiation and influencing skills and manage conflict.</p>\n<p>Able to identify and share good practice, and work collaboratively with others both inside and outside of the organisation. Use of specialist advice and support to deliver against plans.</p>\n</td>\n</tr>\n<tr>\n<td width="117" style="width: 200px;">\n<p>Communication</p>\n</td>\n<td width="583" style="width: 576px;">\n<p>Able to communicate effectively (verbal, non-verbal, written, digital) and be flexible in communication style. Able to chair meetings and present using a range of media. Use of active listening, and able to challenge and give constructive feedback.</p>\n</td>\n</tr>\n<tr>\n<td colspan="2" width="700" style="width: 776px;">\n<p><strong>Pe</strong><strong>r</strong><strong>sonal effectiveness – managing self</strong></p>\n</td>\n</tr>\n<tr>\n<td width="117" style="width: 200px;">\n<p>Self-awareness</p>\n</td>\n<td width="583" style="width: 576px;">\n<p>Able to reflect on own performance, working style and its impact on others.</p>\n</td>\n</tr>\n<tr>\n<td width="117" style="width: 200px;">\n<p>Management of self</p>\n</td>\n<td width="583" style="width: 576px;">\n<p>Able to create a personal development plan. &nbsp;Use of time management and prioritisation techniques.</p>\n</td>\n</tr>\n<tr>\n<td width="117" style="width: 200px;">\n<p>Decision making</p>\n</td>\n<td width="583" style="width: 576px;">\n<p>Able to undertake critical analysis and evaluation to support decision making Use of effective problem solving techniques</p>\n</td>\n</tr>\n</tbody>\n</table>\n<table border="0" style="width: 786px;">\n<tbody>\n<tr>\n<th width="117" style="width: 201px;">\n<p><strong>Behaviours</strong></p>\n</th>\n<td width="583" style="width: 585px;">\n<p><strong>Wh</strong><strong>a</strong><strong>t is required </strong>(developed and exhibited in the workplace)</p>\n</td>\n</tr>\n<tr>\n<td width="117" style="width: 201px;">\n<p>Takes responsibility</p>\n</td>\n<td width="583" style="width: 585px;">\n<p>Drive to achieve in all aspects of work. Demonstrates resilience and accountability.</p>\n<p>Determination when managing difficult situations.&nbsp; Seeks new opportunities.</p>\n</td>\n</tr>\n<tr>\n<td width="117" style="width: 201px;">\n<p>Inclusive</p>\n</td>\n<td width="583" style="width: 585px;">\n<p>Open, approachable, authentic, and able to build trust with others. &nbsp;Seeks the views of others and values diversity.</p>\n</td>\n</tr>\n<tr>\n<td width="117" style="width: 201px;">\n<p>Agile</p>\n</td>\n<td width="583" style="width: 585px;">\n<p>Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responding well to feedback and need for change. Open to new ways of working.</p>\n</td>\n</tr>\n<tr>\n<td width="117" style="width: 201px;">\n<p>Professionalism</p>\n</td>\n<td width="583" style="width: 585px;">\n<p>Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values</p>\n</td>\n</tr>\n</tbody>\n</table>\n<h3><strong>Duration </strong></h3>\n<p>Typically this apprenticeship will take 2 ½ &nbsp;years.</p>\n<h3><strong>Qu</strong><strong>a</strong><strong>l</strong><strong>i</strong><strong>fi</strong><strong>cations </strong></h3>\n<p>Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.</p>\n<h3><strong>P</strong><strong>ro</strong><strong>g</strong><strong>r</strong><strong>e</strong><strong>ssion </strong></h3>\n<p>On completion, apprentices can register as full members with the Chartered management institute and/or the Institute of leadership and management, and those with 3 years’ of management experience can apply for Chartered manager status through the CMI.</p>\n<h3><strong>Leve</strong><strong>l </strong></h3>\n<p>Level 5.</p>\n<h3><strong>Rev</strong><strong>i</strong><strong>e</strong><strong>w date </strong></h3>\n<p>This standard should be reviewed within three years of its approval.</p>\n<p>&nbsp;</p>", "occupationalSummary": "<p>This occupation is found in small, medium, large, and multinational organisations in private, public, and third sectors across all areas of the economy.</p>\n<p>Operations managers&nbsp;perform leadership and management duties with teams and senior managers to ensure that teams fulfil their roles and meet organisational goals. They are essential to all business models that have an operational area or department with a workforce to lead, manage, and support.</p>\n<p>The broad purpose of this occupation is to provide leadership, with both operational and project responsibilities. An operations manager is responsible for managing individuals or a team, offering direction, instructions, and guidance to achieve set goals. They are crucial for the smooth functioning of all departments within an organisation and ensure that their functions are administered and maintained in accordance with legislation and the organisation’s policies and procedures. Operations managers provide clear and inclusive leadership and direction within their area of responsibility. This typically involves setting, managing, and monitoring the achievement of core objectives aligned with the organisation’s overall strategic goals. In smaller organisations, they are also likely to contribute to the execution and achievement of these strategic objectives.&nbsp;</p>\n<p><span style="font-size: 11.5pt;">In their daily work, an employee in this occupation interacts with colleagues from various internal departments, including operations, human resources, finance, legal, IT, sales and marketing, and project groups. Operations managers also engage with external stakeholders such as customers, clients, and suppliers. They may work in diverse environments, including offices, onsite locations, or remotely, demonstrating a high level of flexibility and adaptability to meet organisational needs.</span></p>\n<p class="MsoNormal"><span style="font-size: 11.5pt;">An employee in this occupation is responsible for leading and managing their operational function. This includes being accountable for developing team members, managing projects, planning and reviewing workloads and resources, delivering operational plans, resolving problems, and building relationships both internally and externally.</span></p>\n<p><span style="font-size: 11.5pt;">An operations manager may work as part of a network or in a team setting. They operate within agreed budgets and available resources, reporting to senior leaders. They are responsible for decision-making and guiding or influencing the decisions of others. This includes applying business continuity principles, collecting and interpreting data to identify trends, analysing resources, and finding ways to improve efficiencies</span><span style="font-size: 12pt;">.</span></p>\n<p class="MsoNormal"><span style="font-size: 11.5pt;">Operations managers understand how their role supports the broader organisational structure. They apply codes of practice, legislation, and regulations relevant to their organisation’s operations. This encompasses legal and ethical responsibilities, as well as equity, diversity and inclusion, health and safety, and the sustainability impacts of the organisation.</span></p>", "knowledges": [ { "knowledgeId": "f62ae671-0c9e-4aab-9dfc-c1a4dd19dfa7", "detail": "Presentation skills and methods." }, { "knowledgeId": "dc8023dd-131c-44c7-a3b2-f4f6ff16cdb3", "detail": "Relevant regulation and legislation requirements, and their impact on their team, the individual, their role and the organisation." }, { "knowledgeId": "3f3ad130-d276-4c68-9047-0ce993416938", "detail": "Legislation and organisational policies relating to equity, diversity and inclusion in the workplace and their impact on the organisation and stakeholders." }, { "knowledgeId": "a49c7b99-2f98-441c-892a-3f1abc62983c", "detail": "Approaches to people management, for example recruitment, performance management, reward, and talent management and resource planning." }, { "knowledgeId": "9fdff3ac-95a4-40f5-9d80-905c0dc248ba", "detail": "IT and software tools used to support the current and future needs of the organisation, including advances in technology." }, { "knowledgeId": "60d83bcd-da3d-4ddb-9ddb-90b3d4950fb1", "detail": "Methods for researching, analysing, interpreting and evaluating data to inform judgements and enable decision making." }, { "knowledgeId": "53389f7b-b8ba-4aa1-9c3b-a5ed346e16c2", "detail": "Financial management techniques and implications of decisions for budgets." }, { "knowledgeId": "a5ca6d71-a98a-4f62-928e-b49003d4952d", "detail": "How to identify and manage organisational improvement opportunities." }, { "knowledgeId": "84e1b43e-93bc-4a67-bde8-64651ea96b81", "detail": "Project management tools and techniques." }, { "knowledgeId": "adfc0dc9-3c84-43b0-9719-4bd58b2ced80", "detail": "Methods used to identify, manage and prioritise stakeholder relationships." }, { "knowledgeId": "c9058a53-1587-43a4-bf10-60cf2ae0b55a", "detail": "The current and future needs of the sector and the impact on their organisation." }, { "knowledgeId": "3265ee3f-245f-4314-a82a-191bfbfe3b34", "detail": "Problem solving and decision-making techniques." }, { "knowledgeId": "cd6b0695-1b58-42d5-94ab-32cea0b5dcf2", "detail": "Influencing and negotiation models and techniques." }, { "knowledgeId": "8b7a31f6-9a3b-4559-b7e3-91315f4fc02e", "detail": "Conflict resolution and mediation processes. " }, { "knowledgeId": "af34a590-ace9-494f-97b2-d6001b3685f0", "detail": "Communication techniques and approaches." }, { "knowledgeId": "c8b29618-6d88-4379-815c-16954a0f8d98", "detail": "Ethics and values-based leadership theories and principles, for example employee wellbeing." }, { "knowledgeId": "3c5b356c-42a2-417f-aab1-95fff21d79f0", "detail": "Change management concepts and methods for implementing change within the organisation." }, { "knowledgeId": "190d01f0-70f2-484d-83f6-9810ca5bac66", "detail": "Leadership and management tools and techniques." }, { "knowledgeId": "97e72212-8d52-4601-abb5-88dece8ac4e8", "detail": "The sector in which the organisation operates and its impact on their role." }, { "knowledgeId": "58f9d80e-2a52-4b7e-91be-f53b8eb80226", "detail": "The continuous development requirements and learning needs of their team." }, { "knowledgeId": "436073be-234b-4fbc-b1f0-8d636b62da5e", "detail": "Business continuity principles, including risk assessment, contingency planning and disaster recovery. " }, { "knowledgeId": "fd280c2a-88ce-469e-9f64-60184b27d686", "detail": "Organisational policies and procedures, for example health and safety." }, { "knowledgeId": "30eb4afc-6e51-4a4a-9e6d-1a208942af94", "detail": "Responsible organisation policies and practices covering social, environmental, and economic factors, including sustainability." }, { "knowledgeId": "fe55849e-9247-4825-b9a1-782120d6e9b8", "detail": "Coaching and mentoring techniques." }, { "knowledgeId": "c6593024-7171-4b65-b1f7-c3f59c25da74", "detail": "The strategic direction of the organisation and the impact on operational plans." } ], "behaviours": [ { "behaviourId": "ab0b7413-5c75-42d7-b448-426602a91697", "detail": "Acts professionally, ethically and with integrity." }, { "behaviourId": "0ad5170c-1c8e-481d-b1c4-5d2541d65fc1", "detail": "Supports an inclusive culture, treating colleagues and stakeholders fairly and with respect." }, { "behaviourId": "0d99bb64-29c4-4a6a-a8bb-17e668eb3482", "detail": "Takes accountability and ownership of their own and the team’s tasks and workload." }, { "behaviourId": "6b9c2f0b-2c38-4701-8e1a-3a16104e3df3", "detail": "Seeks learning opportunities and continuous professional development for self and the wider team." }, { "behaviourId": "2aa9b65d-449d-445e-877b-dce563b0ba30", "detail": "Works flexibly and adapts to circumstances." }, { "behaviourId": "cd79408c-f42d-4c63-91b1-a6dc80b988dd", "detail": "Works collaboratively with others across the organisation and stakeholders." } ], "skills": [ { "skillId": "3eb24d24-6345-400c-80c7-34eb83f675d0", "detail": "Communicate and present information to stakeholders using different types of media." }, { "skillId": "a4b08a2c-f0ae-4732-92af-f7219cc50880", "detail": "Identify problems and provide solutions." }, { "skillId": "99d7b668-1480-412e-bb0c-80853e028057", "detail": "Manage and set goals and accountabilities for individuals and teams." }, { "skillId": "cc4506d4-8ae4-4117-9b34-6b12e0977ab8", "detail": "Analyse performance data for individuals and teams to identify areas for improvement." }, { "skillId": "67951471-50d3-4956-b4db-f2b187924965", "detail": "Manage and influence project activity to deliver within budget and resource requirements." }, { "skillId": "e9cc853b-3873-4e0f-9ebd-c526a7471cf3", "detail": "Lead and influence the team and individuals to support an inclusive culture of equity, diversity, and the promotion of well-being." }, { "skillId": "d193f757-8ff7-45ee-abd3-379203806314", "detail": "Motivate team members and individuals through collaborative activities, for example one-to-one coaching and team meetings, to achieve organisational goals." }, { "skillId": "83113621-422d-4b05-a76c-79b8ff8c00cf", "detail": "Use digital tools to analyse information and monitor performance and budgets to drive the implementation and delivery of plans and projects." }, { "skillId": "eee44bcd-a81f-44fe-adb8-32c6c0f8e04b", "detail": "Research, interpret and analyse information to inform the implementation of business plans or projects." }, { "skillId": "d924a0a1-69c2-4d8b-8956-5d3497dd5bd1", "detail": "Evaluate the impact of outcomes from organisational plans or projects to drive the decision-making process." }, { "skillId": "561c9576-09d8-4dd1-b381-7513cd331218", "detail": "Interpret and implement the practical application of regulation, legislation and organisational policies for stakeholders." }, { "skillId": "293b7cc8-f720-4b39-8483-0e22d900cd11", "detail": "Manage continuous improvement and change for their team and organisation." }, { "skillId": "b7d162f8-21f5-41be-ac1e-8aeb2665e039", "detail": "Analyse and prioritise organisation activities in response to the operating environment." }, { "skillId": "9bb2dade-3ce3-47f4-b853-1234e39f951c", "detail": "Implement business continuity plans, including risk assessment, contingency planning and disaster recovery, to ensure the uninterrupted operation of critical functions." }, { "skillId": "1c7e4072-72ef-4f7a-8fdb-0ea80aefdd30", "detail": "Identify and respond to external factors that may influence the future landscape and evaluate their impact on the organisation." }, { "skillId": "852d2026-5ea3-46e3-bf54-2293d1de5698", "detail": "Influence and negotiate with stakeholders to shape and agree goals and outcomes." }, { "skillId": "ef3e5ab2-1260-45c7-bf78-2278f46eb289", "detail": "Manage relationships across multiple and diverse stakeholders." }, { "skillId": "6f7ca6b5-4165-4f51-a9d2-23503cdfc1ac", "detail": "Deliver sustainable services and solutions which allow the organisation to respond to changes in social, economic and environmental factors." }, { "skillId": "9bf2a27e-959f-41f6-8be0-044fd9ceb8f9", "detail": "Manage and facilitate learning and continuous professional development for their team." }, { "skillId": "663af85a-447a-4ff1-b4a0-8ea6a7813481", "detail": "Coach and mentor individuals within their team." }, { "skillId": "76c6134a-ef28-4ffe-98dc-69f1f920112b", 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